Email

Setup and Tuning.

Average new Windows or Mac computer setup and data transfer takes about 2 hours. Phone/Tablet setup takes about an hour (1st time migration to the cloud takes longer).

Microsoft
DOS/Windows
Apple
iPhone, iPad, Mac
Android
Phone, Tablet, Media box
Linux

💪 Physical Setup 🔧

We don't run cables through walls/ceilings or mount equipment. Call an 👷 Electrician/General Contractor for that.

💻 Windows, iMac, Macbook, Linux.

New computer, moving or just detangling cables? You name it, we can connect it.

  • Unpack/setup or Take down.
  • Cable management/Detangling the cables.
  • Network and WiFi/Wireless connections.
  • Keyboards, mice.
  • Displays/monitors/TVs.
  • Printers, scanners.
  • Speakers, microphones, headsets.

🖨 Printers/Scanners.

  • Unpacking, setup and connection support. USB, WiFi/Wireless, Network and even LPT/Parallel port.
  • Show you how to change the ink, load the paper and perform a scan/copy.
  • Off warranty Commericial Printer & Copier configuration and networking support. Ricoh, Xerox, Canon, HP, etc..
  • Canon or Brother printers recommended for home office/small office (less than 10 people). Also recommend Ricoh, but you won't find them in your typical office supply/computer store.
    • Reliable, durable and typically easy to setup and use.
    • Canon has better picture quality at a higher cost per page.
    • Brother prints photos just fine, but hold it up to a Canon print and you will generally see the difference.
    • Laser printers have the lowest cost per page in the long run. Toner cartridges cost more than inkjet, but do thousands of pages. Inkjet cartridges do only hundreds of pages...

📶 Routers, Wireless Extenders/Mesh, IoT, Home Assistants, Security Cameras...

If it needs to connect to a network or computer, we can help.😀

  • Internet connection trouble shooting. Routers, switches and hubs.
    • Unplug your modem (Sasktel, Shaw box).
    • Count to 10.
    • Plug it back in.
    • Wait 5 minutes. Should see the Internet light (globe/wan) start flashing.
    • Try your internet now.
    • If still not working, call Shaw or Sasktel to check your connection.
    • Still not working, give us a Call.
  • WiFi/Wireless troubleshooting and setup. Can't connect or connection dropping? Reset router as above. Still not working? We have multiple options for you.
    • WiFi Extenders. Cheapest option. These work by picking up the signal from your main wi-fi router and retransmitting it. While this does cut down the overall speed, it is usually made up for by the stronger signal. Work well when there is no interference from other routers. Don't work well in apartment or office buildings. Currently recommend the Netgear Nighthawk extenders.
    • Powerline Extenders. Quite often work better than Wireless Extenders. These work by transmitting your network signal over your existing powerlines. plug 1 unit into your existing router. Plug the other unit in close to where you are. Definitely don't work in all situations. If your powerlines are too noisy, these devices will not work well. Make sure you test before and after speeds. More than 3 adapters also has a habit of making too much noise to work.
    • Wireless Mesh Network. The most reliable solution. The base unit connects to your existing router. Mesh nodes are placed where needed to provide coverage. The nodes all talk to each other to create a mesh providing much better coverage than extenders. We can assist with many different mesh systems. Custom firmware, Netgear Extenders/Orbi, Ubiquiti, Google Nest WiFi, eero, Plume...
  • VPN - Virtual Private Network.
    • Office/Home VPN Server. Encrypted connection to your office or home over the internet. A computer or router resides at your home or office. You install client software on your phone, tablet or computer to establish an encrypted connection.
    • Private Internet Access. Encrypted internet access. Protect yourself on public WiFi and prying eyes in general. Get around geographic restrictions. Your browsing and passwords are quite often unencrypted so that anyone on the same network can see them without VPN encryption.
  • Security camera network and storage trouble shooting.
  • Cloud based security systems. Canary, Google Nest, Arlo by Netgear...

📺 Smart TV/Media Boxes/Sticks/Apple TV.

  • Connecting to Wireless/WiFi/Network. TV/Stereo connections. Keyboards/Mice.
  • Connect a keyboard and mouse to your smart TV.
  • Turn your phone or tablet into a full fledged computer.

🔈 Home Theatre.

Having problems getting all those wires figured out? While not computers, we can assist with connecting a wide range of devices. TVs, DVD/BluRay, DVR, Media boxes...

Data Transfer.

Data Transfer: Windows, Apple, Android, Linux

Transfer Data between Mac, PC or Cloud for Phones, Tablets, Backup and Sync.

    Includes, but not limited to:
  • Documents, Pictures, Videos, Music, Tax/Accounting...
  • Bookmarks/Favourites. Transfer Bookmarks between computers manually or by setting up browser sync. iCloud bookmark sync is the most flexible or each modern browser has built in sync services.
  • Email, Contacts and Calendar transfer and conversion. Outlook, Windows Live Mail, Outlook Express, Thunderbird, Webmail, Gmail, Outlook.com, CardDAV/CalDAV...

Most transfers take 1.5 to 2 hours (depends on amount of data and condition of media). While we wait for the data to transfer, we can address other issues or questions you may have, setup your devices, Remove the factory installed bloatware, Cleanup and Organize your icons and menus.

Startup and Performance Tuning.

We diagnose and correct slow performance, hangs, freezes and update problems.

Windows.
We currently use AnVir Task Manager Free
Anvir Task Manager Free. Startup Monitor. Can be used to block changes to startup, but with Windows 10 - 1903, I am not using this as much. You can now disable startup items in task manager.
and CCleaner.
CCleaner. Cleanup tool. Uninstall programs, Clear caches and temporary files, System configuration utility.
to assist with this.
  • Registry.

    Machine and User Runs, Shells, CurrentControlSet, CurrentVersions, Login, Strange entries in general.
  • Services and Scheduled Tasks.

    Disable all but system and your required tasks (i.e. backups).
  • Context Menus.

    Those menus that pop up when you right click something. If it takes a long time for it to come up, there is likely an invalid "Context Menu" item.
Mac.
Use Finder to check:
/Library and ~/Library
  • Applications
  • Application Support
  • Launch*
  • Start*
  • Preferences
  • Remove plist files only if required. Resets application settings to default.
/etc/crontab and /System/Library/LaunchDaemons for scheduled tasks.
Also check iCal/Calendar for scheduled tasks.
iPhone/iPad, Android, Media Box
  • Restart device. Always first step with these devices.😀
  • Remove unused and unknown apps.
  • Clear cache.
    • iPhone/iPad: Settings > Storage.
    • Android: Settings > Application Manager. You can also clear cache in recovery mode to correct some problems.
  • Ensure proper/safe browser is being used. Recommend Google Chrome (cross platform sync). Safari is fine as well. If privacy is a concern, then Firefox is always an option, but you will likely still need to use Chrome/Safari on some sites.
Check for:
  • Drive errors. Symptoms: hangs, slow, not starting.
  • Over heating. Symptoms: Slows down when system busy.
  • Errors logged in Windows Event Viewer or Mac Console.
  • Startup programs. Ensure only required programs are running. Remove factory installed trial software and bloatware.
  • Home Page and Search Engine changes. Reset to defaults or user choice.
  • Browser Extensions. One of the more popular ways of infecting computers is with internet browser extensions. Those little icons at the top of your window. Unless actively used, we disable all browser extensions and setup Adblock Plus and Bitdefender Trafficlight.
When it comes to tuning up a computer or cleaning it of viruses, we have 1 basic rule. If we don't recognize it, we treat it like a virus. We will check with you to see if you recognize the program (😀I guess we haven't seen everything). If you don't recognize it, we disable
We only delete known viruses/malware. Anything else we don't recognize, we disable so it can be restored if it causes an issue.
it from starting.

Organize Icons.

Windows:

Desktop, Start Menu and Taskbar.


Mac:

Desktop, Dock and Finder Sidebar.


Phones/Tablets:

Home Screen, Browser favorites.
  • Remove unused icons.
  • Pin Internet Browser, Email, Office, Malware Scanner and user icons.
  • Pin Favorites to Browser. I.e. Webmail, Facebook, Youtube...


Password Recovery and Reset.

A common problem is forgotten passwords. Also when transferring data, not all passwords transfer.
The odds are 50/50 that when I ask the client to enter their password, they say they don't have one.

  • Windows.

    Reset password using ntpwedit
  • iMac/Macbook.

    Boot to recovery and run resetpassword. Note may also need (not always) to delete login keychain which will delete all other saved passwords.
  • Phone/Tablet.

    Restoring the most recent backup will work. Otherwise you will need to factory reset the device Apple, for Android, you will need to look up instructions for your manufacturer.
  • We provide assistance resetting passwords for Facebook, Google, Apple, Microsoft, Shaw, Sasktel, etc...

Email.

  • Transfer and syncronize email, contacts and calendar between computers, phones and tablets.
  • Support for Outlook, Thunderbird, Mac Mail, Windows Live Mail, iPhone/iPad, Android and many more email clients.
  • Troubleshooting and support for

    Sasktel

    ,
      POP
    • Server: mail.sasktel.net
    • Port: 110
    • Port: 995 SSL
      IMAP
    • Server: mail.sasktel.net
    • Port: 143
    • Port: 993 SSL
      SMTP
    • Server: smtp.sasktel.net
    • Port: 587 SSL

    Shaw

    ,
      POP
    • Server: pop.shaw.ca
    • Port: 110
    • Port: 995 SSL/TLS
      IMAP
    • Server: imap.shaw.ca
    • Port: 143
    • Port: 993 SSL/TLS
      SMTP
    • Server: mail.shaw.ca
    • Port: 587 TLS
      Exchange
    • Domain: shaw.ca
    • Username: email w/o @shaw.ca
    • Exchange Server: wm.shaw.ca
    • SSL: Yes
    • Client certificate: none

    Gmail

    ,

    Enable forwarding in Gmail settings.

      POP
    • Server: pop.gmail.com
    • Port: 995 SSL/TLS
      IMAP
    • Server: imap.gmail.com
    • Port: 993 SSL/TLS
      SMTP
    • Server: smtp.gmail.com
    • Port: 465 SSL
    • Port: 587 TLS/STARTTLS

    Outlook.com

    ,

    Enable POP/IMAP in Outlook.com settings. You will need to generate an app password. under more security options.

      POP
    • Server: outlook.office365.com
    • Port: 995 TLS
      IMAP
    • Server: outlook.office365.com
    • Port: 993 TLS
      SMTP
    • Server: smtp.office365.com
    • Port: 587 STARTTLS

    iCloud

    ,

    You will need to generate an app password..

      IMAP
    • Server: imap.mail.me.com
    • Username: email w/o @icloud.com
    • Port: 993 SSL
      SMTP
    • Server: smtp.mail.me.com
    • Username: full email address
    • Port: 587 SSL/TLS/STARTTLS

    GoDaddy

    ,
      POP
    • Server: pop.secureserver.net
    • Port: 110
    • Port: 995 SSL
      IMAP
    • Server: imap.secureserver.net
    • Port: 143
    • Port: 993 SSL
      SMTP
    • Server: smtpout.secureserver.net
    • Port: 465 SSL
    • Port: 587 TLS/SSL

    Yahoo

    ,
      POP
    • Server: pop.mail.yahoo.com
    • Port: 995 SSL
      IMAP
    • Server: imap.mail.yahoo.com
    • Port: 993 SSL
      SMTP
    • Server: smtp.mail.yahoo.com
    • Port: 465 TLS/SSL
    • Port: 587 TLS/SSL
    and many more.
  • POP

      Post Office Protocol (POP).
    • Traditional email system from the day of very limited online storage.
    • Supported by most email providers. Apple's iCloud does not support POP.
    • Downloads messages to the local computer and by default, deletes messages off the mail server.
    • Not recommended, Messages are lost on computer failure and hard to syncronize between devices.
    • If multiple people are accessing the same email account, you may need to use this protocol. Other protocols will mark messages as read by the first person to open them.
    • If messages are set to not automatically delete, you will need to login to webmail to free up space from time to time.

    IMAP

      Internet Message Access Protocol (IMAP).
    • Supported by most, if not all, email providers.
    • Email is accessed directly on the server.
    • Any messages read, moved, deleted will be reflected across all devices.
    • Messages are still on the server in the event of computer failure or loss.

    Exchange

      Microsoft proprietary email protocol.
    • Limited support.
    • Syncronizes email, contacts and calendar.

    SMTP

    .
      Simple Mail Transfer Protocol (SMTP).
    • Supported by all email servers for sending email (The others retrieve email).
  • Highly recommend converting to webmail:
    • i.Sasktel - webmail.sasktel.net. 3GB Storage.
    • i.Shaw - webmail.shaw.ca. 1GB Storage.
    • Outlook(Hotmail) - Outlook.com. 15GB for Email, 5GB for data.
    • Gmail - mail.google.com. 15GB for Email, Documents, Original quality photos and videos (unlimited high quality).
    • Transfer or syncronize your contacts between computers, phones and tablets. Never lose them again.
    • Lose your computer or device and all your email and contacts are still on the cloud.
      Cloud, internet and web are all the same thing.
    • Just like desktop email programs (Windows Live Mail, Thunderbird, Outlook, Outlook Express...), Gmail and Outlook will allow you to connect multiple email addresses.
    • Sasktel and Shaw email addresses are tied to your Internet account. Makes it hard if you want to switch internet providers. Recommend moving to Gmail or Outlook.

Security Setup. AntiVirus and Backup.

Golden Rules.

  • Backup. Always have 2 copies of anything important on 2 different devices.
  • Never Pay For Anything. Except us.😃
  • If it sounds too good to be true, it most likely is.
  • Don't trust anyone unless you start the conversation. Popups, Emails, Phone calls, your Front Door or on the street. Politely say NO and contact the company directly if interested.
  • Don't trust phone numbers found with Google or any other search engine. Make sure you go directly to the companies website, use the phone book or Canada411.ca.
  • Hover over links to see where it points before clicking it (usually shows in bottom left of the window). Example:


🔄 Backups.🔒

⚠️ ALWAYS HAVE 2 COPIES OF ANYTHING IMPORTANT ON DIFFERENT MEDIA. ⚠️

Extremely important, but often overlooked, is protecting your documents, photos, contacts, etc with proper backups. Make sure you try restoring a recently backed up file on a regular basis to ensure the backup is working.

Backup your entire network or just 1 machine.

    Backup types:
  • Manual. Poor reliability. Drag and drop your data to a USB drive, cloud storage or other system. Extremely unreliable as people typically only do it once in a while.
  • Local 1 backup drive. Better reliability. Susceptible to damage and Ransomware. Works well with Windows Backup and Apple Time Machine. Both systems backup hourly by default.
  • Local 2 backup drives. Good reliabilty. Keep 1 drive offsite. Exchange drives on a regular basis. Protects against Ransomware by ensuring you have an offline backup. Mac Time Machine works well. Windows Backup does not handle this well. We provide custom backups or third party backup software is available.
  • Cloud. Good to Best reliability. When first turned on, I have seen it take a week or more to do the first backup. After that just the changed files are backed up (usually quite quickly).
    • Backblaze.
      Works on: Windows and Mac only.
      Cost: $60/year per computer.
      Data: Unlimited.
      Retention: 30 days.
      Hands down, my pick for best backup system. 😲Gasp! It's a paid subscription service. No where else on this site have I recommended paying for something (except me 😀). Best value for large backups. It has never failed me yet. Solid protection against Ransonware.

Cloud Storage and Syncronization.

Protect your Documents and Photos by syncronizing to the cloud. Syncronize your data, contacts and calendar between multiple computers and mobile devices. The difference between syncronization and backup is that if you delete a file, syncronization also deletes it (usually to a recycle bin), backup keeps the deleted file.

Features Google Calendar/Contacts/Drive Apple iCloud Microsoft OneDrive/Outlook
Free Storage 15GB Combined email, documents, original quality photos and videos.
Unlimited photos/video at high quality.
5GB. Combined email, documents, photos. 5GB Data / 15GB Email.
Extra Storage Cost $2.79/month - 100GB. $1.29/month - 50GB. $2/month - 100GB.
Recycle Bin Retention Until out of storage. 30 days. 30 days
Calendar & Contacts Web, Mac, iPhone/iPad, Android, CalDAV,
Server name: https://www.google.com/calendar/dav/<emailaddress>/events
, CardDAV,
Server: google.com
User Name: Full Gmail address
Password: Your Gmail password
App Password.
iCloud, iTunes / Finder, CalDAV,
Server name: https://caldav.icloud.com.
If you get an error, make note of the p##- and change the server name to
https://p##-caldav.icloud.com:443
CardDAV,
Server: contacts.icloud.com
User Name: Apple id or email address (use @icloud.com even if using @me.com or @mac.com
Password: Your Apple password
App Password.
Web, iOS, Android, Windows 10, Mac,
Setup using Mac Calendar in Mac Settings > Accounts. Outlook for Mac 2013 and lower require third party addons to work.
Outlook,
Sync to Web based calendar: GO Sync Mod, Outlook CalDav Synchronizer
Sync to Outlook 2007 - 2019: iTunes (Now Finder on Mac), Blackberry.
App Password.
Bookmarks Google Chrome iCloud bookmark sync is the most flexible. You can select the browser to sync with. Edge
Windows Backup and Sync. Desktop, Documents and Pictures folders. iCloud folder. Moves Desktop, Documents and Pictures to OneDrive folder.
MacOS Backup and Sync. Desktop, Documents and Pictures folders. Moves Desktop, Documents and Pictures to iCloud folder. OneDrive folder.
iOS Google Contacts, Google Photos, Google Drive. iCloud. OneDrive.
Android Google Contacts, Google Photos, Google Drive. No support. OneDrive
Larger free storage and syncronization without moving your files, makes Google my recommendation.
Apple's iCloud and Microsoft's OneDrive move your files when setting up syncronization.
This breaks recent file links and is a major drawback.

Ad blockers - 1st line of defence.

Ad Blockers have been said to deprive sites of revenue. Without advertising, a lot of "free" content would not be available on the internet.

However, advertisments are annoying, spread viruses, slow down and otherwise interfere with your internet.

  • Malvertising. Malicious actors can use advertising to spread viruses on otherwise legitimate sites. Do a simple search for companies "spread malware" and you will find many examples of this. Google, Sony, Forbes, MSN, just to name a few...
  • Pop up advertising that covers content such as employed on Youtube are especially annoying.
  • Targeting Children and Behavioural Advertising are also a concern. Advertising quite often has no way of opting out and it can track you or your childrens browsing habits to display questionable "personalized" advertising.
  • Metadata collection can provide an uncomfortably deep insight into your personal life.
  • Fake News. Is more or less just more advertising.

We recommend Adblock Plus or Ublock Origin. Both work quickly to block advertising and known malicious sites.

Caution: Ad blockers can interfere with some websites. When on that site, click the adblocker (usually top right) and disable it for that site. If a site demands I disable the blocker, I find an alternative site if possible.

Phone and tablet ad blockers typically require a different browser or VPN system to block app advertising. Generally if you start seeing advertising on your device, remove any apps you recently installed and find alternatives.

Phishing Filters.

Phishing is when sites appear to be something they are not (ie. Bogus emails from banks, shippers, paypal, etc.). Phishing filters protect you on the internet, but they can also slow you down (they examine each website). Most internet browsers and Ad blockers now block malicious sites. As such I only use a phishing filter when people have a habit of going to questionable sites.😀 The one I currently recommend is Bitdefender Trafficlight.

Anti-Virus.

AntiVirus programs protect you by constantly monitoring your device. As such you gain security at the sacrifice of performance. We recommend using the Anti-Virus program that comes into your computer or device. They tend to have the least impact on performance and fewer issues than paid or other programs.

  • Windows 10 includes "Windows Security" (formerly Windows Defender, Microsoft Security Essentials). Windows 7 and 8.x can still use Avast, but should take advantage of the Free Windows 10 upgrade. The security in Windows 10 1803 or later is far superior to any others i've seen (on Windows machines). If you really need to keep Windows 7 or lower, don't use it for searching the internet, email or social media (facebook, etc).
  • Mac OSX/macOS: Gatekeeper has proven to be a solid Anti-Virus. The operating system is hardened against attack and the App Store also contribute to iMac, MacBook security. That plus the fact that they have never been as big of an attack vector as Windows.
  • *Android: Google Play Protect.
  • *iPhone/iPad (iOS): Actively blocks Anti-virus programs.

* - Due to their design of keeping the core secure and by default only allowing apps to be installed from the store, Phones and Tablets are typically more secure against viruses than their Windows (and to some extent Mac) counterparts. Of course since you carry your phone with you, there are other risks and malicious apps have been known to sneak into the store on both Apple and Android devices. Also, if you jailbreak your device, all bets are off.😀

Virus Scan.

One of the first things we do is kick off a Virus/Malware scan using Malwarebytes Anti-Malware Free.
  • Malwarebytes Anti-Malware Free..
  • Run the Virus Scanner at least once a month or if the machine does anything strange.
  • Stick to the free version. It doesn't run in the background and interfere with performance or other programs. Click "I don't need real time protection" and "ok" when it asks.
  • Works on Windows and Mac computers as well as newer Phone and Tablet devices. Does not work on some older Macs, phones and tablets.
  • Deactivate Free Trial. Stay with the Free version. I do encourage purchasing a license too support the company, but don't install it. We have seen many machines slowed down by the paid version. Never Pay For Anything. Except us.😃
While it is running, we start a manual Tune-up.

In our experience, no one Anti-Virus catches everything. By running a seperate scanner, it forces your regular anti-virus to scan the files at the same time. Thereby catching a lot more viruses than an Anti-Virus program alone.

Firewall.

By default, you are typically protected by 2 firewalls. One is built into your Internet Router. The other is part of your operating system. Most firewalls protect you by blocking traffic originating from the internet and allowing traffic originating from your Windows or Mac computer. iPhone, iPad and Android
Uses the linux IPTABLES firewall which blocks incoming connections by default. You can use AFWall+ from the app store to configure. Recommend leaving it alone.😊
devices are generally not considered to need an additional firewall.

If you're having problems getting programs through the firewall, we can help.

🖨 Printers/Scanners.

  • Unpacking, setup and connection support. USB, WiFi/Wireless, Network and even LPT/Parallel port.
  • Show you how to change the ink, load the paper and perform a scan/copy.
  • Off warranty Commericial Printer & Copier configuration and networking support. Ricoh, Xerox, Canon, HP, etc..
  • Canon or Brother printers recommended for home office/small office (less than 10 people). Also recommend Ricoh, but you won't find them in your typical office supply/computer store.
    • Reliable, durable and typically easy to setup and use.
    • Canon has better picture quality at a higher cost per page.
    • Brother prints photos just fine, but hold it up to a Canon print and you will generally see the difference.
    • Laser printers have the lowest cost per page in the long run. Toner cartridges cost more than inkjet, but do thousands of pages. Inkjet cartridges do only hundreds of pages...

📶 Routers, Wireless Extenders/Mesh, IoT, Home Assistants, Security Cameras...

If it needs to connect to a network or computer, we can help.😀

  • Internet connection trouble shooting. Routers, switches and hubs.
    • Unplug your modem (Sasktel, Shaw box).
    • Count to 10.
    • Plug it back in.
    • Wait 5 minutes. Should see the Internet light (globe/wan) start flashing.
    • Try your internet now.
    • If still not working, call Shaw or Sasktel to check your connection.
    • Still not working, give us a Call.
  • WiFi/Wireless troubleshooting and setup. Can't connect or connection dropping? Reset router as above. Still not working? We have multiple options for you.
    • WiFi Extenders. Cheapest option. These work by picking up the signal from your main wi-fi router and retransmitting it. While this does cut down the overall speed, it is usually made up for by the stronger signal. Work well when there is no interference from other routers. Don't work well in apartment or office buildings. Currently recommend the Netgear Nighthawk extenders.
    • Powerline Extenders. Quite often work better than Wireless Extenders. These work by transmitting your network signal over your existing powerlines. plug 1 unit into your existing router. Plug the other unit in close to where you are. Definitely don't work in all situations. If your powerlines are too noisy, these devices will not work well. Make sure you test before and after speeds. More than 3 adapters also has a habit of making too much noise to work.
    • Wireless Mesh Network. The most reliable solution. The base unit connects to your existing router. Mesh nodes are placed where needed to provide coverage. The nodes all talk to each other to create a mesh providing much better coverage than extenders. We can assist with many different mesh systems. Custom firmware, Netgear Extenders/Orbi, Ubiquiti, Google Nest WiFi, eero, Plume...
  • VPN - Virtual Private Network.
    • Office/Home VPN Server. Encrypted connection to your office or home over the internet. A computer or router resides at your home or office. You install client software on your phone, tablet or computer to establish an encrypted connection.
    • Private Internet Access. Encrypted internet access. Protect yourself on public WiFi and prying eyes in general. Get around geographic restrictions. Your browsing and passwords are quite often unencrypted so that anyone on the same network can see them without VPN encryption.
  • Security camera network and storage trouble shooting.
  • Cloud based security systems. Canary, Google Nest, Arlo by Netgear...

📺 Smart TV/Media Boxes/Sticks/Apple TV.

  • Connecting to Wireless/WiFi/Network. TV/Stereo connections. Keyboards/Mice.
  • Connect a keyboard and mouse to your smart TV.
  • Turn your phone or tablet into a full fledged computer.

🔄 Backups.🔒

⚠️ ALWAYS HAVE 2 COPIES OF ANYTHING IMPORTANT ON DIFFERENT MEDIA. ⚠️

Extremely important, but often overlooked, is protecting your documents, photos, contacts, etc with proper backups. Make sure you try restoring a recently backed up file on a regular basis to ensure the backup is working.

Backup your entire network or just 1 machine.

    Backup types:
  • Manual. Poor reliability. Drag and drop your data to a USB drive, cloud storage or other system. Extremely unreliable as people typically only do it once in a while.
  • Local 1 backup drive. Better reliability. Susceptible to damage and Ransomware. Works well with Windows Backup and Apple Time Machine. Both systems backup hourly by default.
  • Local 2 backup drives. Good reliabilty. Keep 1 drive offsite. Exchange drives on a regular basis. Protects against Ransomware by ensuring you have an offline backup. Mac Time Machine works well. Windows Backup does not handle this well. We provide custom backups or third party backup software is available.
  • Cloud. Good to Best reliability. When first turned on, I have seen it take a week or more to do the first backup. After that just the changed files are backed up (usually quite quickly).
    • Backblaze.
      Works on: Windows and Mac only.
      Cost: $60/year per computer.
      Data: Unlimited.
      Retention: 30 days.
      Hands down, my pick for best backup system. 😲Gasp! It's a paid subscription service. No where else on this site have I recommended paying for something (except me 😀). Best value for large backups. It has never failed me yet. Solid protection against Ransonware.

Cloud Storage and Syncronization.

Protect your Documents and Photos by syncronizing to the cloud. Syncronize your data, contacts and calendar between multiple computers and mobile devices. The difference between syncronization and backup is that if you delete a file, syncronization also deletes it (usually to a recycle bin), backup keeps the deleted file.

Features Google Calendar/Contacts/Drive Apple iCloud Microsoft OneDrive/Outlook
Free Storage 15GB Combined email, documents, original quality photos and videos.
Unlimited photos/video at high quality.
5GB. Combined email, documents, photos. 5GB Data / 15GB Email.
Extra Storage Cost $2.79/month - 100GB. $1.29/month - 50GB. $2/month - 100GB.
Recycle Bin Retention Until out of storage. 30 days. 30 days
Calendar & Contacts Web, Mac, iPhone/iPad, Android, CalDAV,
Server name: https://www.google.com/calendar/dav/<emailaddress>/events
, CardDAV,
Server: google.com
User Name: Full Gmail address
Password: Your Gmail password
App Password.
iCloud, iTunes / Finder, CalDAV,
Server name: https://caldav.icloud.com.
If you get an error, make note of the p##- and change the server name to
https://p##-caldav.icloud.com:443
CardDAV,
Server: contacts.icloud.com
User Name: Apple id or email address (use @icloud.com even if using @me.com or @mac.com
Password: Your Apple password
App Password.
Web, iOS, Android, Windows 10, Mac,
Setup using Mac Calendar in Mac Settings > Accounts. Outlook for Mac 2013 and lower require third party addons to work.
Outlook,
Sync to Web based calendar: GO Sync Mod, Outlook CalDav Synchronizer
Sync to Outlook 2007 - 2019: iTunes (Now Finder on Mac), Blackberry.
App Password.
Bookmarks Google Chrome iCloud bookmark sync is the most flexible. You can select the browser to sync with. Edge
Windows Backup and Sync. Desktop, Documents and Pictures folders. iCloud folder. Moves Desktop, Documents and Pictures to OneDrive folder.
MacOS Backup and Sync. Desktop, Documents and Pictures folders. Moves Desktop, Documents and Pictures to iCloud folder. OneDrive folder.
iOS Google Contacts, Google Photos, Google Drive. iCloud. OneDrive.
Android Google Contacts, Google Photos, Google Drive. No support. OneDrive
Larger free storage and syncronization without moving your files, makes Google my recommendation.
Apple's iCloud and Microsoft's OneDrive move your files when setting up syncronization.
This breaks recent file links and is a major drawback.

🆕 Operating System and Application Updates.

If you are running Windows 7, we can assist you with the free Windows 10 upgrade. We charge for our time of course.🙂

Support for a wide range of updates.

Microsoft
DOS/Windows
Windows 10 Update.
Apple
iPhone, iPad, Mac
MacOS Catalina, iOS, tvOS
Android
Phone, Tablet, Media box
Android Updating.
Linux
Ubuntu and many others.

Never update right away. Wait a few weeks/month(s). Updates have been known to cause problems or take away functionality. Waiting provides a chance for people to report any issues and hopefully have them resolved.🙂

Critical and security updates are generally done automatically on modern Operating Systems including Microsoft Windows, Apple OSX/MacOS, iOS (iPhone/iPad), tvOS (AppleTV), Android. In today's wild west of the internet west with hacker groups and state sponsered hackers, these updates are the most important thing you can do to protect yourself (other than backups🙂). However, they can also cause problems requiring our help.

Device, application and major operating system updates will provide a notification, but are generally not installed automatically. We will check for and apply any required updates. Some problematic or long updates may require we take the machine offsite or multiple visits.